Customer Service – Rock City Outfitters

Customer Service

Orders can be placed online using Visa, MasterCard, AMEX and Discover. To order online simply place the items you want in your shopping cart using the "Add to Cart" buttons. When you are finished, click the "Check Out" button and you will be taken to the online order form where your payment and shipping information will be entered to complete the order. Paypal invoices and over the phone credit card orders are also accepted.

Domestic orders ship within 4-6 business days from the date ordered via USPS. Delivery time is anywhere from 5-8 business days depending on location.

Our T-shirts are high-quality cotton blend tees. Please note, Rock City Outfitters' raw tees are subject to alternate colors when a reprint is needed. And all shirts are produced with a small "Rock City Outfitters" logo on the back, left shoulder.

Returns/Exchanges are good as long as the returned shirts are in original and unwashed condition. If you have cut the sleeves off (which is highly recommended) or have mowed the lawn in it, sorry but it cannot be returned. If you need to exchange for a different size or need to send a shirt back for a refund, simply mail the shirts back to

Rock City Outfitters

1012 Oak Street

Conway, AR 72032

with a post it note simply stating what size and style you need to exchange it for or the order number you would like us to refund.

You can always send an email to giving us a heads up of the item being returned for a refund in which we will provide a full refund once received in the mail. 

Due to customer demand, some shirts could be out of stock at time of order. In that case, the customer will be notified and the order will be filled as promptly as possible. Please note that Rock City Outfitters women's t-shirts tend to run small, please adjust your order as such.

So we used to do this thing called Free Shirt Friday. Well sorry to say that we no longer do this. I know, we are a bunch of jerks. Sorry.  


If you have any questions not covered above, shoot us an email at or give us a call at 501-454-7712.